Currently creating art on beautiful Vancouver Island, British Columbia.

Refund and Returns Policy

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or damaged for reasons not due to our error.
  • Any item that is returned more than 60 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form.

Exchanges

We only replace items if they are defective or damaged. If you want to exchange a piece for a similar item, send us an email at marionleajamieson@gmail.com and we will provide information on how to complete your exchange.

Shipping returns

To return your product, send us an email at marionleajamieson@gmail.com and we will provide information on how to complete your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary from 2 days to 11 days for remoter regions.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us using the contact form or email us at marionleajamieson@gmail.com for questions related to exchanges, refunds and returns.